Terms & Conditions

NoorIQ provides curated smart home automation packages and on-site installation services for residential use in the UAE.

You must be at least 18 years old and legally authorized to request installation at the relevant property. By placing an order, you confirm that you are the homeowner or an authorized tenant.

Orders are confirmed once full payment is received, unless otherwise agreed in writing. We may offer installment plans through approved partners. Installation is scheduled after payment. If we are unable to access your premises at the agreed time, a rescheduling or call-out fee may apply.

You are responsible for providing accurate order information, ensuring working Wi-Fi and power at the site, and making the property accessible. You must not modify installed devices outside the provided instructions.

All devices come with standard manufacturer warranties. NoorIQ is not responsible for third-party platform outages or compatibility changes.

Our systems rely on integrations with third-party platforms. You agree to comply with their terms and acknowledge that NoorIQ is not liable for service interruptions or platform changes beyond our control.

You may cancel your order up to 24 hours before the scheduled installation for a full refund. Installed packages may be returned for a full refund within 7 days, provided all devices are undamaged and returned in original packaging. Refunds beyond this period are only granted for confirmed technical failures not caused by user error or site conditions. Missed or inaccessible installations may incur a rescheduling or call-out fee.

Each device is covered by the manufacturer's standard warranty. NoorIQ provides 1 month of post-installation support, covering diagnostics, configuration, and minor routine adjustments. After this period, support may be redirected to device manufacturers or offered for an additional fee depending on scope. Charges will always be confirmed in advance.

All content, routines, and configurations remain the property of NoorIQ. You may not replicate, distribute, or alter our systems without written permission.

NoorIQ systems are intended for personal residential use only and may not be resold, redistributed, or commercially installed without written permission.

NoorIQ is not liable for indirect or consequential losses. Our total liability is limited to the amount paid for the relevant service. We are not responsible for damage caused by misuse, third-party outages, or network failures.

We may suspend or terminate service if you breach these Terms or misuse our systems. You may also cancel at any time, subject to clearing outstanding payments.

These Terms are governed by UAE law. Any disputes will be handled by the courts of Dubai.

We may update these Terms from time to time. Any changes will be posted on our website. Continued use of the service constitutes acceptance of the updated Terms.