Returns, Refunds & After-Sales Support

Each NoorIQ package includes 1 month of post-installation support, covering:

• Diagnostics and troubleshooting
• Remote routine optimisation and device configuration
• Minor adjustments to routines or schedules

Further support is limited to basic guidance or directed to manufacturers.

Warranty issues must be raised with the original device brands directly.

After the first month, we're still happy to support you. Additional service requests may be subject to a fee, depending on scope and complexity. We'll always confirm any charges in advance.

You may cancel your order up to 24 hours before the scheduled installation for a full refund.

You may return the full bundle within 7 calendar days of installation for a full refund, provided that:

• All devices are in original condition and packaging
• No unauthorised modifications have been made
• The system is fully uninstalled and ready for pickup
• The issue is not due to poor site conditions or user misuse
• Partial returns or refunds for individual components are not accepted

After 7 Days: Refunds are only granted for confirmed technical failures not caused by customer actions or third-party limitations (e.g. Wi-Fi issues, platform changes).